Overview

This guide explains how staff can use search and filters in Parent Connect to quickly find the right tickets.

What You’ll Learn

• How to search for tickets in Parent Connect
• How to apply filters to narrow ticket results
• How to reset filters and return to the full ticket list

Who Can Use This

Applicable Role:

• Staff mapped in Parent Connect

Before You Begin

• You must be logged in to the LMS app with a valid staff account
• You must have access to Parent Connect

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Steps to Filter and Search Tickets

Step 1: Open Parent Connect

Go to: More → Parent Connect

✅ Expected Result: The Parent Connect tickets screen opens.

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Step 2: Use the search bar

At the top of the Parent Connect screen, tap the search bar.

You can search using details such as:

• Ticket ID
• Parent name
• Assignee name

✅ Expected Result: The ticket list updates to show matching results.

ℹ️ Important: Use search when you already know the ticket ID or want to quickly find a specific parent or ticket.

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Step 3: Open the filter panel

Tap the Filter icon on the Parent Connect screen.

✅ Expected Result: The Filter panel opens.

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Step 4: Select basic filters

You can filter tickets using the available fields, such as:

• School
• Board
• Academic Year

Select the values that match the tickets you want to view.

✅ Expected Result: Your selected values are added to the filter panel.

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Step 5: Select a category

Choose the ticket category you want to view:

• Academic
• Non-Academic

✅ Expected Result: The selected category is highlighted.

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Step 6: Select one or more sub-categories

Under Sub-category, choose the required option or options.

Examples may include:

• Aspire
• Teacher Connect
• Student Behavior

✅ Expected Result: The selected sub-categories are highlighted.

ℹ️ Important: You may be able to select more than one sub-category, depending on the filter design.

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Step 7: Apply the filters

Tap Apply Filters.

✅ Expected Result: The ticket list refreshes and shows only tickets that match the selected filters.

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Step 8: Reset filters if needed

If you want to remove the selected filters, tap Reset.

✅ Expected Result: All selected filters are cleared, and the full ticket list is shown again.

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Important Information

ℹ️ Important: Filters help you narrow down a large ticket list and find the right tickets faster.

ℹ️ Important: Search and filters can be used together for more accurate results.

✅ Tip: Use School, Board, and Academic Year first, then apply Category and Sub-category filters for better results.

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Frequently Asked Questions